Terms of Service
1. What we are
Ascend Dispatch Solutions is a dispatch service only. We are not a freight broker and not a motor carrier. We do not take possession of freight, and we do not arrange freight for shippers. We help carriers find and book loads for their own trucks, under the carrier's own authority.
2. Our fee
Our fee is 6% only on loads we book and the carrier completes. No load, no fee.
3. No contract
No contract. There is no minimum term and no lock-in. Either side can stop working together at any time. Fees for loads we booked and the carrier completed before stopping are still owed.
4. Credits
These credits apply only to loads booked through Ascend:
- Load board credit: Up to $100 DAT/Truckstop credit when 8 loads pick up AND deliver in the same calendar month.
- Fuel credit: $150 fuel credit when the carrier grosses $24,000 in a calendar month on loads we book.
- Referral bonus: Anyone can refer a carrier. $250 to the referrer and $250 to the new carrier once the new carrier has been with Ascend for 90 days. Paid once per referred carrier. The bonus is not a guarantee of loads or income.
A calendar month runs from the 1st through the last day of the month.
5. Load board access
We work from an added seat on the carrier's DAT account. We never ask for or use a shared password.
6. No guarantee
We do not guarantee any number of loads, any rate, or any income. Results depend on the market, brokers, lanes, equipment, and the carrier.
7. Carrier responsibilities
The carrier keeps full responsibility for its own:
- Operating authority
- Insurance
- Safety and regulatory compliance, including hours of service
- Trucks, trailers, and equipment
The carrier decides whether it can safely and legally haul each load.
8. Carrier dispatch agreement
A signed carrier dispatch agreement between the carrier and Ascend Dispatch Solutions governs our working relationship. If that agreement and these terms conflict, the signed agreement controls.
9. Website use
The information on this website is general information about our service. It may change without notice. Please don't misuse the site or submit false information through our forms.
10. Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential losses, including lost profits, arising from the use of our website or service.
11. Governing law
These terms are governed by the laws of the State of Florida.
12. Changes
We may update these terms. We will post the new version on this page and change the effective date above.
13. Contact
Ascend Transportation Management LLC d/b/a Ascend Dispatch Solutions
6108 Creekwater Dr
Lakeland, FL 33811
Phone (calls and texts): (863) 250-8695
Email: brian@ascenddispatch.com
See also our Privacy Policy at /privacy.
