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Privacy Policy

Ascend Transportation Management LLC d/b/a Ascend Dispatch Solutions
Last updated: October 17, 2026

This policy explains what information Ascend Transportation Management LLC d/b/a Ascend Dispatch Solutions ("Ascend Dispatch Solutions," "we," "us") collects, how we use it, and the choices you have. It covers ascenddispatch.com, our website forms, our newsletter (the Ascend Load Report), our Meta (Facebook and Instagram) lead ads, our call scheduling, and our calls and texts.

1. Information we collect

Website forms. Our website forms are hosted and processed by Netlify (Netlify Forms). Netlify collects what you submit and sends each submission to us by email at brian@ascenddispatch.com. Our forms are:

  • Contact form: your name, cell phone number, email address, and equipment type (flatbed, step deck, or 53-ft dry van)
  • New MC checklist form: the details you enter to get the checklist, such as your name, email, phone number, and MC number
  • Newsletter sign-up form: your email address and, if you choose to give it, your first name

Netlify's own privacy policy also applies to how it processes form submissions.

Meta lead ad forms. You may reach us through an instant form in a Facebook or Instagram lead ad. Meta collects whatever you submit in that form, and Meta's own privacy policy applies to it. We receive the lead (the details you submitted) so we can contact you.

We also keep what you tell us when you call, text, or email us.

Call scheduling. If you book a call through Calendly, Calendly collects the details you enter (such as your name, email, phone number, and the time you pick) and shares them with us so we can hold the call. Calendly's own privacy policy also applies.

Visitor counting (GoatCounter). We count website visits with GoatCounter (ascenddispatch.goatcounter.com), loaded by a script on our pages. According to GoatCounter's privacy policy, it stores only aggregate counts: pages visited, referrers (how you got to the page), browser and operating system, screen width, language, and location at the country level (based on IP address). GoatCounter does not store IP addresses, the full browser User-Agent, or any tracker ID, and it does not store anything in your browser with cookies, localStorage, or any other method. To count repeat visits, it keeps a short-lived link between your IP address and browser and a random ID in memory only, for up to eight hours, and does not save it to its database. GoatCounter says it shares no information with third parties.

2. Cookies and tracking

Our website does not currently use advertising pixels, Google Analytics, or tracking cookies. GoatCounter does not set cookies. Some outside services you choose to use (such as Calendly, or Facebook and Instagram when you use a lead ad) may use their own cookies under their own policies. You can block or delete cookies in your browser settings, and you can adjust ad preferences in your Facebook or Instagram settings.

We may add advertising pixels or analytics tools in the future. If we do, we will update this page before or when we add them.

3. How we use your information

We use your information to:

  • Contact you by call, text, or email about our dispatch service
  • Answer your questions and set up calls
  • Send the checklist or newsletter you asked for
  • Provide dispatch service if you sign up
  • Keep records of our communications
  • Understand how our website and ads perform, and improve them
  • Follow the law and protect our rights

4. We don't sell your personal information

We do not sell your personal information. We do not rent or trade it.

5. Text messages (SMS) and calls

When you submit our contact form, you agree that Ascend Dispatch Solutions may call, text, or email you about our dispatch service at the number and email you gave us. Consent is not a condition of service. Message frequency varies. Msg & data rates may apply.

We never share mobile numbers or SMS opt-in consent with third parties or affiliates for their marketing purposes.

6. Newsletter email

If you sign up for our newsletter, the Ascend Load Report, we send it from brian@ascenddispatch.com using Kit (kit.com), our newsletter tool. Kit stores your email address to deliver the newsletter, and Kit's own privacy policy also applies. You can unsubscribe at any time with the unsubscribe link in each email. When you unsubscribe, we keep your email address on a suppression list so we don't email you again.

7. Who we share information with

We share information only with service providers that help us run our business, such as:

  • Netlify, our website host and form-processing provider
  • GoatCounter, for privacy-friendly visitor counting
  • Kit, for our newsletter
  • Meta (Facebook and Instagram), for lead ads
  • Calendly, for call scheduling
  • Our phone, text, and email providers

These providers may use the information only to provide services to us, or as their own privacy policies describe for the tools you use directly. We may also share information if the law requires it, to protect our rights or safety, or as part of a sale or transfer of our business.

8. How long we keep information

We keep your information as long as we need it to talk with you, provide service, keep business records, and meet legal requirements. When we no longer need it, we delete it or make it anonymous. If you unsubscribe from our newsletter, we keep your email address on our suppression list so we don't email you again.

9. How we protect information

We use reasonable steps to protect your information, such as limiting who can access it and using services with security protections. No method of sending or storing data is 100% secure, so we can't promise absolute security.

10. Children

Our service is for trucking businesses. It is not meant for anyone under 18. We do not knowingly collect information from children. If you think a child sent us information, contact us and we will delete it.

11. Your choices and requests

You can:

  • Opt out of texts by replying STOP
  • Unsubscribe from our newsletter with the link in any email
  • Ask us to stop calling or emailing you
  • Ask to see the personal information we have about you
  • Ask us to correct or delete it

To make a request, email brian@ascenddispatch.com or call (863) 250-8695. We may need to confirm your identity first. We will respond within a reasonable time.

12. Changes to this policy

We may update this policy. When we do, we will post the new version on this page and change the "Last updated" date above.

13. Contact us

Ascend Transportation Management LLC d/b/a Ascend Dispatch Solutions
6108 Creekwater Dr
Lakeland, FL 33811

Phone (calls and texts): (863) 250-8695
Email: brian@ascenddispatch.com

(863) 250-8695Book a call